TRICON SERVICES

Tricon Services has developed an operation spanning 34 countries in Central, East and West Africa (CEWA) , and continues to service an extensive channel of IT partners and Customers. Through its long term relationship with IBM, Lenovo and a number of other IT suppliers.
Our vision is to be the a value added services partner  to support IT infrastructure covering the CEWA market, with competence and ability to compete and grow in the global IT industry, whilst doing business fairly, and in accordance with our guiding principles.
Tricon Services’s mission is to establish a clear and emphatic company presence in the African IT market place as a Services Partner of choice, providing the highest levels of service to its Customers and Partners.
Tricon Services’s aim is to provide complete end to end IT solutions. These solutions may consist of a full range of technology infrastructure, Systems Software and Middleware Products and Services. In addition, we engage with Business Application Software Solution providers for clients who seek our guidance on their application selection and implementations and in doing so, develop value nets through a highly motivated Reseller and Partner Channel. The company takes pride in the efficient and effective way in which it brings together relevant business partners and skills in the marketing, development and fulfilment of IT solutions in its chosen market place.

What we can offer you

Tricon Services is IBM CEWA’s largest Distributor, Systems Integrator and Strategic Services Delivery Partner, selling IBM Products and Services through the IBM channel across sub-Saharan Africa. In addition Tricon Services serves Business Partners in supporting delivery, installation and maintenance on IT projects in Africa.
We offer an extensive range of hardware and software installation and post-sales support services to our customers and partners across all African markets with specialist and certified resources available across the territory in most countries.
Tricon Services has additionally developed and provided the skills and resource capacity and competence across the African markets to support Global Outsourcing Projects which allow and enable global clients to optimize operational processes and focus on businesses. These services include desktop and server management, IT Infrastructure management and Service Management
We have consistently achieved and delivered our targets and contractual commitments, and service level expectations with our Suppliers and Clients, and have demonstrated our loyalty and flexibility despite the difficulties and complexities of the markets and the demands of our clients locally and internationally.

IBM software security services

  Tricon Services, in partnership with a professional services organisation, are able to offer professional services for the implementation of the IBM security solutions QRadar and Guardium
Using extensive market experiences we have developed three packages, Express, Standard and Pro to suite most of the market feedback we have received.We are able to adapt these packages in line with your unique requirements. Further extensions to these packages include Vulnerability Manager, QFlow and VFlow.
The table below provides a high level view of the solutions with indicative number of log sources data bases and durations as well as some of the extended options.
For more information on IBM Security Solutions, please visit: http://www.triconti.com/biab/web.nsf/p/security-systems

Service delivery

This infrastructure of the 3 regional Hubs and 8 branch offices enable us to provide services delivery across 35 countries in Africa, this in association with our resellers and in support of multinational companies.
We strive to employ a business culture that not only considers the present requirements of our partners, but also the evolution of their requirements over time in support of their clients. Tricon Services is responsive to the needs of its channel, and projects itself as part of a channel’s success and an extension of their sales and support teams.
Tricon Services has an established and extensive network of credible, complementary partners, represented locally, throughout Africa and South Africa. These span traditional IT Dealers and Resellers, Value Added Resellers, Independent Software Vendors (ISVs), Consultancy Organisations and Service Providers. Backed by globally recognised IT Suppliers, and together with its partners, Tricon Services is ready and able to provide our customers with complete, comprehensive, and cost effective world-class IT solutions.

Key features and benefits

The STG Solution centre which show cases the ultimate in resource utilisation comprises an optimised environmentally-controlled data centre, a presentation theatre, training classrooms and professional Exam centres. Through the centre, Partners can offer demos of the latest technologies, perform product evaluations and proofs of concept, showcase applications from Independent Software Vendors (ISVs), conduct briefings and classes and much more.
 
*IBM Storage Technologies Demo Centre – Our centre showcases all IBM storage technologies in a mixed platform environment for product demonstrations, test drives, solution design and implementation support.
*IBM Business Partner Innovation Centre (BPIC) – This unique designation reflects the Centre’s capability to provide pre- and post-sales support around IBM-based solutions.
Such support services include product demonstrations and test drives, solution design consultation, proof-of-concept support, product installation and implementation assistance, training, education, and customized workshops.
*ISV Software Application Testing and Benchmarking – If you are an Independent Software Vendor (ISV) who needs to test validate your solution on a particular platform, perform some stress/performance testing, or demonstrate your solution on a regional basis, our Centre is ready to help.

Featured Technologies
The Centre includes a wide-range of technologies, including the following equipment and software:

AIX Based Servers and operating systems
Linux based servers (both x86 and POWER)
Blade servers x86 –HS21 and POWER JS22.
IBM XIV , V7000 and DS5300 Storage Servers
SAN (Storage Area Network) infrastructure
Server and storage Vitalisation technologies
Middle ware, Web Application servers, Storage management software