Service Management Automation X (SMAX)

Unburden service desk agents

Help service desk agents reduce repetitive tasks and be more efficient. Meet more SLA’s, and time and quality expectations.
Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support.
Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management.


Decrease cost of ITSM

Increase your time to value by automating processes, workflows, and tasks based on out-of-the-box best practices or build your own apps with codeless configuration.
Get up and running faster and seamlessly upgrade without compromising the integrity of user defined configurations.
Run your service desk on SaaS, or in the cloud with AWS, Microsoft Azure, and Google Cloud.

Simplify service desk use

Make it easier for employees to request support from a common service catalogue with intuitive, personalized, no-wait self-service powered by machine learning.
Empower them with natural language search, mobile submissions, and social collaboration in a single portal.
A conversational virtual agent elevates the experience, on PC or mobile, with live chat and on-the-fly translation 24×7.





Embrace feature rich ITSM

Decrease cost with a complete set of AI-based ITSM features out-of-the-box.
Create business value at scale and simplify the work, cost and use of service management with out-of-the-box ITIL best practices for key ITSM functions.
Manage your services with repeatable IT processes including incident, problem, change, knowledge, catalogue, portfolio, release, service asset and configuration, and service level management, and request fulfilment.

Manage IT assests

Control the lifecycle of IT assets with Asset Management, including inventory, contract, vendor, procurement, and software (SAM).
Track from procurement and inventory through to disposal, measure vendor performance, automate acquisition of IT components and maximize the value of your IT investments.
Optimize software licenses, mitigate compliance risk and reduce maintenance tests.

Run enterprise service management

Extend the value of IT service management into business functions with enterprise service management.
Automate business services with a single solution for ITSM, ITAM and ESM to reduce complexity, increase efficiency and deliver a consistent user experience for everyone.
Build your own or run fit-for-purpose apps for business departments to drive better, faster, and cheaper back-office operations.

Contact us:

Terence Barter | Brand Executive
[email protected] | 072 716 8581


Nokulunga Buthelezi | Bid Coordinator
[email protected] | 011 237 2478

Marlene Van Zyl | Product Administrator/Manager
[email protected] | 011 654 6242


Chantell Kirk | Marketing Assistant
[email protected] | 084 701 4553